You can use our billing portal. First update your information, then click on an invoice to download it.

To open the orthophoto/DSM/DTM (odm_orthophoto.tif, dsm.tif, dtm.tif) use QGIS.

To open the point cloud (odm_georeferenced_model.laz) use CloudCompare.

To open the textured 3D model (odm_textured_model.obj) use MeshLab.

If you submit a task using the cloud platform you can also view the results directly from your browser.

We recommend to process tasks via our cloud platform. Then, from the Map View or 3D View click the "Share" button to generate a link.

You can also upload existing tasks to our cloud platform by pressing the Import button.

Visit this page to send a new confirmation e-mail. If you still haven't received an e-mail after 10 minutes, and your spam folder is empty, get in touch and we'll help you verify your account.

No, but you can by purchasing a Business unlimited plan.

Currently our highest tier of service (Business plan) allows processing of up to 3,000 images in one go. You might need to split your dataset into smaller parts and process those parts individually.

There's no "catch", but we do have some limits. You cannot send more than a certain number of tasks at the same time. For example, with the Pro plan, you can send up to 2 tasks at the same time, but you must wait for those to finish before sending additional ones. In practice, this puts a limit on the total number of tasks that you can send in any given period.

Also, make sure you don't rent / lease access to your unlimited processing to others outside of your company! It's not OK to do that. Read the rules on unlimited plans usage.

Yes, contact us and make sure to describe your use case, number of students, budget, etc.

Yes! Simply sign-up to receive free credits and try our service.

You need to use a specialized program such as QGIS to properly open GeoTIFF (.tif) elevation models. If you use a program such as MS Paint or some other image viewer you will not be able to open the file correctly.

In order to view the maps and 3D models online, you need to upload the images directly to our cloud platform, not from the dashboard. If you mistakenly sent the images via the dashboard, you can import those results into the cloud platform following the procedure below:

• Open the cloud platform
• Click the Import button next to a project
• Select Import from URL
• Copy/paste the URL to the all.zip file you received via e-mail
• Press Import

WebODM is a free and open source software (that we created and currently maintain). WebODM Lightning offers a cloud-hosted instance of WebODM, plus processing nodes that you can use with your instances of WebODM. It's the same software, but our processing nodes and platform have been fine tuned for maximum performance. We also offer some exclusive functionality (such as permanent annotations) on our platform which are not available in the open source version.

This error could be due to a few possible causes:

• Your account does not have sufficient credits or is not setup with a monthly plan. Check that you have sufficient credits, or subscribe to a plan.
• If you're connected to VPN or a mobile 3G/4G/5G network, try disabling VPN or use a landline connection instead. Many VPN and mobile network providers are known for dropping file uploads, which can result in a task with duplicate files, thus causing the error.
• If you're using the WebODM Lightning for Windows app, double-check that you are sending the task to the correct processing node and that the processing node's token is the same as it's shown on your account's dashboard.

You need to buy more credits if you need to process larger datasets. Once you purchase a sufficient amount of credits you will be able to process up to 1,500 images.

The only reason we might queue a task is during periods of high traffic on our network and only for larger tasks (more than 1500 images). It shouldn't take too long for the tasks to start processing. Smaller tasks (less than 1500 images) should always start processing right away, within the concurrency limits of your plan. Again, this shouldn't happen too often.

If you are sending tasks from WebODM desktop and you seem to be able to process only one task at a time, make sure that the tasks you are sending are going to our processing nodes, rather than elsewhere. When creating a new task, make sure "Lightning" is selected as your processing node.

Check our creating successful maps article. Most issues about map processing are often due to sub-optimal data captures.

The desktop application and the cloud are separate products. There's no automatic syncing between the two. You can transfer tasks from one to another by downloading a task assets by expanding a Task → Download Assets → All Assets (.zip) and then importing the .zip file by pressing the "Import" button.

Yes, by default everything is private, unless you decide to share.

For standard RGB images, we support the vast majority of drone cameras. For multispectral sensors, we officially support DJI, Micasense, Sentera and AeroVironment, but other cameras are also supported. The best way to find out if your sensor is supported is to process a test dataset (it's free).

While we don't currently offer white-label options on WebODM Lightning, one can install WebODM on a server, customize the branding and connect to our Lightning processing nodes.

Only if you uploaded the images via our cloud platform and you have one of our unlimited plans (Pro or Business). Expand a task, then click Download Assets → Backup.

If you uploaded the images via some other channel, such as by using our dashboard Web UI, then no, we don't store the images there.

Yes! Check out our guide on processing video files.

In some cases yes. To setup a different payment method we require a minimum commitment of 3 years to our Business plan. For shorter durations and other plans, credit card is the only payment method.